Phersei Investigations & security Group works closely with hotel facilities to create customized security programs that focus on guest relationships, advance planning, and preparation for any critical eventualities.
Phersei srl has a perfect knowledge of the pressure that hotel managers have to manage; they aim to create a safe environment for guests and employees as well as a level of superior quality service aimed at guests and visitors, while at the same time optimizing resources for the pursuit of the best value.
The hotel and hospitality sector faces unique security challenges; challenges that require innovative risk management solutions. The hotel’s security programs must effectively protect hotel and staff properties as well as guests, visitors, suppliers and their properties.
Phersei Security Group’s hotel security programs have been designed to meet the needs of hotels and customers with the highest quality and industry-specific security programs; provide professional planning, prevention and protection in consideration of security needs, business objectives of the effectiveness of services and accurate cost rationalization.
Our security approach offers an increase in quality in customer service and a discreet but effective security model.
With our targeted and specialized security programs, it is possible to optimize the security standards by reflecting and completing the level of image that you want to convey to guests and to the public in general, while maintaining a security guard necessary to reduce risks and responsibilities.
Our hotel security approach is comprehensive, focusing on threat assessment, situation analysis and proactive planning to identify and mitigate potential risks. A winning combination involving people, processes and technology, ensuring effective and efficient security services in line with the hotel’s culture or tourism structure.
Our Security hotel program, dedicated to hotels, tourist villages and, more generally, to the hospitality sector, offers a complete range of traditional services and added value:
- Welcome to the Entrance
- Access control
- Management of flows
- Monitoring sensitive areas
- Guest assistance check-in and check-out
- Assistance and baggage custody
- Smoke prohibition compliance check
- Loss prevention
- Control of warehouses, parking areas, patrols on floors
- Implementation of evacuation plans
- Protection of structures and internal patrols
- Monitoring and assistance for visitors and guests
- Customer service and concierge duties
- Valet parking
- Room delivery service (invoices / newspapers)
- Command center monitoring security
- Crisis management
- Unusual event management / emergency
- Incident analysis and reporting
- Special security for events / conferences on-site
Our rigorous methods of personnel selection and training programs ensure the highest levels of qualification with highly trained operators in the security sector.
Our workforce management system is supported by a web platform that integrates staff planning, accounting and performance analysis, enabling collaborative processes that ensure consistent management and quality of service.
Our managers work closely with customers to create personalized security programs, characterized by the best application of practices, cultural alignment and the emphasis on early planning and preparation to deal with any critical circumstance.
Security hotel services in Milan and throughout Italy Phersei. Trust the security services for hotels and resorts in Phersei Group.
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